Telecom Performance Analyst

Enteractive is hiring a Telecom Performance Analyst to help increase our Customer Reach.  

This is the career opportunity you’ve been waiting for. Joining Enteractive means working in an innovative, tech-driven and highly collaborative team environment. You’ll get the chance to work with some of the most established operators in the iGaming industry, in a role where you are responsible for analysing our current Customer Reach metrics on a day-to-day basis and suggest Business & Technical changes in order to improve on this.

You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications & CRM.  

The Role:

• Support Enteractive in understanding and fulfilling its telecommunications regulatory affairs obligations in various countries around the world.
•  Undertake research and collect data to better analyse our outcomes
• Coordinate with  third parties to constantly obtain new virtual phone numbers across the globe.
• Regularly monitor   our voice answering rates & message delivery rates in order to ensure we are always reaching as many Customers as possible.
• Responsible to keep up to date with the ever changing regulations across different markets.

Why should you join our team?

• You will be working in an agile environment where you have the opportunity to really make a difference
• You will participate in brainstorming sessions and contribute ideas to constantly improve our product, “(Re)Activation Cloud®”.
• Regular team and company events.
• You will work in an environment that promotes training and development initiative in order for you to constantly grow and develop within your role.

Requirements:

• Bachlor’s degree in Marketing, Business, Statistics or similair.
• Excellent organisational skills to handle multiple tasks in a fast-paced environment
• Strong knowledge and technical skills using MS Office tools
• Previous working experience in telecoms, direct inward dialing (DID) or SIP/VOIP  is considered an asset. 
• You are a creative problem solver with a demonstrated ability to provide pragmatic advice.
• Fluency in written and spoken English, and the ability to convey information and develop presentations for multiple levels of the organisation.  

What do we offer?

• Competitive remuneration package
• Company laptop
• Complimentary breakfast and lunch in the office and Friday beers with peers (currently on hold due to the pandemic and remote working).
• Regular team and company events
• Company doctor
• Discounts on gym subscriptions
• Modern and cosy workplace
• Relocation package if you are not located in Malta