Head of Account Management
This is an exciting opportunity for an experienced iGaming Key Account Manager to join an established B2B provider, working within a niche market.
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Are you our first ever, Head of Account Management? Interested in joining a leading B2B Supplier focused on Retention and Reactivation for some of the biggest operators in the iGaming industry?
As the pioneers behind the (Re)Activation Cloud®, we’re experts in personal contact which is reflected in our company culture. We believe that hiring the best talent, with diversity in perspectives, ideas, and cultures leads to the creation of better products and services.
This is the career opportunity you’ve been waiting for. Joining Enteractive means working in an innovative, tech-driven and highly collaborative team environment. You’ll get the chance to work with some of the most established operators in the iGaming industry, managing multi-stakeholder partnerships with the aim of achieving our aggressive company targets.
What will you be up to?
- As the first Head of Account Management at Enteractive you will play the lead role to develop the business’s strategic account planning processes and refine performance objectives, KPI’s, and critical milestones for weekly/monthly/annual periods.
- You will be responsible to drive and develop account specific growth strategies and approaches, generate revenue growth whilst building strong and long-lasting relationships with consumers.
- You will work close with cross-functional departments to align goals and approaches that facilitate smooth achievement of key account objectives.
- Conduct market and customer analyses in order to identify key improvement areas in account maintenance and management.
Our ideal candidate:
- A minimum of 3 years experience working in key account management position within a fast-paced industry.
- Solid iGaming experience and an existing industry network
- Strong analytical skills
- Experience leading, developing and supporting a team of account managers.
- Excellent communication skills are crucial within this role, in for the purpose of transferring messages in clear, understandable, and convincing terms.
- You understand the iGaming sector as a full, and how our services will benefit the clients CRM cycle, in order to surpass consumer expectations
- Proven successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships
- MS Office: You have the ability to create reports and presentations for senior sales management, clients, and key stakeholders
What do we offer?
- Salary - Negotiable
- A range of company-wide benefits including breakfast and lunch daily
- Flexible working hours
- A challenging and fun environment, including Friday Socials
- Regular team and company events
What our clients say about us:
Enteractive is a fast-growing company and an all-round awesome place to be. We offer a great work-life balance and a flat working environment. If you enjoy coming up with effective solutions and working toward achieving goals٫ this position is for you.
You will use your communication skills to identify and address clients’ needs while representing Enteractive in a positive way.
So if you're as excited as we are about contributing to building profitable٫ long-term relationships with our clients to reach our business objectives then apply now!
Malta
Perks & Benefits
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Breakfast and Lunch
We provide amazing breakfast and lunch for all our employees! No matter if you have dietary requirements, intolerances, or just really don't like peas, we have mouth-watering options for everyone. -
Company Doctor
The Company Doctor is available from Monday to Friday and can visit you at the office or your own home if you are not able to work that day. -
Friday Social
Every Friday at 17:30 you have the chance to wind down in a relaxed environment, whilst celebrating our achievements after a week of hard work. Enjoy a game of ping pong, challenge your colleagues to a game of Fifa or mingle in our sports bar over a cold beer on draft or a glass of bubbly! -
Company and Team Events
Each year Enteractive organizes a cool summer party with a surprise theme and location. Last year we spent the day in an awesome villa, complete with mixologist, DJ, pool games, BBQ, and, well, just lots of fun! What a great day! We even arranged childminders for all the busy parents so they could relax and socialise while the little ones were in safe hands. And for the festive season, don’t miss out on our amazing black-tie Christmas party – we love getting dressed up for this annual bash, with brilliant company, a heavenly dinner and great tunes that will have you dancing the night away. Bond with your team outside the office. Each team here at Enteractive arrange several team events throughout the year - go-karting, ten-pin bowling, fancy dinners, sunny boat trips around the island, even football trips to Milan… You name it, we’ve probably done it! -
Health and well being benefits
Exercise not only has a positive impact on your body, it also improves your attitude, your mind and your mood. We offer our employees discounted gym memberships, a weekly football session and we also participate in a variety outdoor sports events. The Grid, Padel ball, hiking, and there’s so much more.. -
Training and Development
At Enteractive, we believe in continuous learning and the potential of our employees. That is why we encourage and support each employee to never stop learning, improving, and developing.
Workplace & Culture
Work hard - Play hard
Enteractive is a fast-growing company and an all-round awesome place to be. We offer a great work-life balance, a flat working environment, and no dress-code. We offer a lot of opportunity for growth in a 100% self-motivating work environment.
About Enteractive
Since the birth of the industry, operators have primarily focused on player acquisition without investing enough into the customer relationships they already have. As the iGaming market would become increasingly saturated and more competitive something had to change.
In 2008, Enteractive was founded with the mission to help iGaming operators build outstanding customer relationships. Investing into a customer relationship starts with communication. To talk to the individual that is the customer. Being personal. Having a real conversation.
It means understanding what their needs are, what they expect from the service they’re paying for. Making sure they feel seen and valued. Ensuring they are safe and sound.
We decided to develop and perfect a platform and process for how to do this. At real scale. When our methodology is applied it builds long lasting customer relationships and strengthens brand loyalty. It re-engages players and makes them stick around. At the same time as it monitors for problem gambling thus ensuring Responsible Gaming on a 1-on-1 basis.
When you connect with us, you truly connect with your players. Your revenues and bottom line will improve. As will your Responsible Gaming conduct. Best of both worlds, through one single API.
Head of Account Management
This is an exciting opportunity for an experienced iGaming Key Account Manager to join an established B2B provider, working within a niche market.
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