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Responsible Gaming Manager

Enteractive is a fast-growing company and an all-round awesome place to be. We offer a great work-life balance, and a lot of opportunity for growth in a 100% self-motivating work environment.
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There’s been a lot of talks lately about automation and why customers might leave a brand behind. The challenge is to really connect with people. This is the gap that we are trying to bridge.

As the pioneers behind the (Re)Activation Cloud®, we’re experts in personal contact which is reflected in our company culture. We believe that hiring the best talent, with diversity in perspectives, ideas, and cultures, leads to the creation of better products and services.

As our Responsible Gaming Manager, you will be overlooking the process of documenting, analysing and reporting, and ensuring that responsible gaming is an integral part of all daily operations via educating and supporting staff on responsible gaming strategies, policies and procedures.

In this role you will: 

  • Ensure responsible gaming is an integral part of our daily operations 
  • Take ownership of strategies, policies and procedures relating to responsible gaming
  • Work closely with the Head of Reactivation and Country Managers to analyse and improve our approach in detecting and dealing with the RG cases
  • Liaise with our partners and relevant stakeholders to agree on approaches, best practices and settle any disputes
  • Collaborate with the Training & Development Manager to develop, design and deliver responsible gaming training and promote awareness of responsible gaming issues throughout the company
  • Analyse, determine and agree on quality standards, ensuring compliance with industry regulatory requirements and operating procedures
  • Conduct investigations regarding any potential conduct that violates compliance processes and procedures
  • Provide advice and relevant support to the staff at all levels of the company on responsible gaming matters
  • Proactively come up with ideas and drive different projects, to further enhance Enteractive's commitment towards responsible gaming

 

What we expect from you: 

  • Have a minimum of two-year experience in a similar role 
  • Interest in responsible gaming and genuine care for customers and their well-being
  • Experience in regulatory compliance is a huge advantage within this role.
  • Be able to manage and engage with different types of stakeholders
  • Be a good team player, as well as feel comfortable working on your own
  • Working on own initiative, with a proactive approach
  • Be flexible and agile, open to opportunities and challenges
  • Business level of English and possess excellent communication skills, additional languages are advantageous 
  • Experience conducting training sessions for smaller and larger groups is seen as an advantage 
  • Share our values and support our mission

What do we offer? 

  • Competitive salary package
  • Company mobile phone and laptop
  • Complimentary breakfast and lunch in the office
  • Friday beers with peers
  • Regular team and company events
  • Company doctor
  • Discounts on gym subscriptions
  • Modern and cosy workplace
  • Relocation package if you are not located in Malta

 

 

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Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

If you think it sounds like Enteractive could be the right place to take your career to the next level, just wait until you hear about our amazing perks!

  • Breakfast and Lunch

    We provide amazing breakfast and lunch for all our employees! No matter if you have dietary requirements, intolerances, or just really don't like peas, we have mouth-watering options for everyone.

  • Company Doctor

    The Company Doctor is available from Monday to Friday and can visit you at the office or your own home if you are not able to work that day.

  • Friday Social

    Every Friday at 17:30 you have the chance to wind down in a relaxed environment, whilst celebrating our achievements after a week of hard work.
    Enjoy a game of ping pong, challenge your colleagues to a game of Fifa or mingle in our sports bar over a cold beer on draft or a glass of bubbly!

  • Company and Team Events

    Each year Enteractive organizes a cool summer party with a surprise theme and location. Last year we spent the day in an awesome villa, complete with mixologist, DJ, pool games, BBQ, and, well, just lots of fun! What a great day! We even arranged childminders for all the busy parents so they could relax and socialise while the little ones were in safe hands.

    And for the festive season, don’t miss out on our amazing black-tie Christmas party – we love getting dressed up for this annual bash, with brilliant company, a heavenly dinner and great tunes that will have you dancing the night away.

    Bond with your team outside the office.
    Each team here at Enteractive arrange several team events throughout the year - go-karting, ten-pin bowling, fancy dinners, sunny boat trips around the island, even football trips to Milan… You name it, we’ve probably done it!

  • Health and well being benefits

    Exercise not only has a positive impact on your body, it also improves your attitude, your mind and your mood.
    We offer our employees discounted gym memberships, a weekly football session and we also participate in a variety outdoor sports events. The Grid, Padel ball, hiking, and there’s so much more..

Workplace & Culture

Enteractive is a fast-growing company and an all-round awesome place to be. We offer a great work-life balance, a flat working environment, and no dress-code. We offer a lot of opportunity for growth in a 100% self-motivating work environment.

 

Already working at Enteractive?

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