We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚

We are looking for a Responsible Gambling Officer to join our Quality Control Team.

The Responsible Gambling Officer plays a central role in ensuring Enteractive’s
adherence to responsible gambling (RG) policies and regulatory requirements
across U.S. markets. This role serves as the main point of contact for all RG-related
queries, escalations, and training, ensuring that company standards and procedures
are consistently applied across operations.

What will you be doing?

Training and Support:

• Lead and deliver training sessions for sales reactivation agents focused on responsible gambling awareness, player protection, and U.S. regulatory RG compliance. 
• Provide ongoing support to agents and team leaders by answering RG-related questions and addressing escalation cases.
• Ensure all training materials are current and updated in line with regulatory developments or internal policy changes.
• Also assist in onboarding and training new members of the compliance department.

Policy Enforcement and Escalation Handling:

• Act as the primary point of contact for responsible gambling matters related to the U.S. market. 
• Ensure RG policies and procedures are understood and applied by all operational teams.
• Manage and respond to escalated cases from agents, ensuring timely and accurate resolution in compliance with regulatory requirements and company standards.
• Collaborate closely with the Head of Compliance to identify, assess, and resolve complex RG issues.

Regulatory Compliance and Documentation:

• Monitor updates to U.S. RG gambling regulations, ensuring the company remains compliant across all active states.
• Support the Head of Compliance in integrating regulatory changes into internal procedures, training materials, and operational workflows.
• Assist in drafting, reviewing, and updating internal RG policies, procedures, and documentation as needed.
• Maintain accurate records of training, escalations, and compliance activities.

Knowledge Management:

• Keep the internal knowledge platform up to date with the latest RG information, guidance, and reference materials.
• Share updates and key insights with teams to ensure consistent understanding and application of RG standards. 
• Ensure the accuracy, accessibility, and timeliness of all responsible gambling content across platforms.

Collaboration and Communication:

• Work closely with the Head of Compliance on ad hoc tasks, research, and special projects.
• Collaborate with other departments (Operations, QA, Training, Legal) to ensure RG principles are embedded across all aspects of Enteractive’s operations.
• Support cross-market consistency in RG practices, especially in relation to U.S. regulatory frameworks.

Innovation and Continuous Improvement:

• Contribute to the ongoing enhancement of responsible gambling processes and training methods.
• Identify opportunities to improve operational efficiency and compliance effectiveness.
• Offer fresh perspectives and ideas to strengthen Enteractive’s player protection
• framework.

What do you bring?

• Proven experience in responsible gambling, compliance, or regulatory operations
  within the iGaming or related industry.
• Strong understanding of U.S. gambling regulations and responsible gambling
  standards is a plus.
• Exceptional communication, training, and interpersonal skills.
• Ability to handle sensitive matters with discretion and professionalism
• Highly organized, proactive, and attentive to detail.
• Willingness to work the midnight shift to support U.S. operations.
• Confident in working with data and making informed, analytical decisions.
• Strong attention to detail with a structured, analytical mindset.
• Excellent communication skills, capable of collaborating effectively across all levels and departments.
• Native-level English proficiency.

What do we offer?

• A mobile device with a paid plan and other relevant equipment (laptop, headset.
• Learning and development support and upskilling opportunities.
• The opportunity to join a well-established company in a scale-up phase!

  
  
  

Working at Enteractive means being part of a team with more than 33 nationalities in 3 locations: Malta, Romania and the US. Being in business for more than 10 years, we are now in an exciting scale-up phase, because of all the great, talented people we have with us. We always strive to be better, working hard while enjoying a good portion of fun and competition! 👑