Enteractive is the global leader in player reactivation and retention, partnering with some of the biggest names in the iGaming industry. Our mission is to bring a human touch back into customer engagement—powered by innovative technology, secure infrastructure, and a culture built on Care, Improve, and Dare.

As we continue to scale internationally, we are introducing a new senior role: Head of IT Operations & Cybersecurity. This is a pivotal position for a seasoned IT leader who thrives in a hands-on environment, enjoys shaping strategy, and is passionate about building secure, resilient, and future‑ready systems.

If you are looking for a role where you can influence architecture, uplift operational excellence, and strengthen cybersecurity across a growing global organisation, this is your opportunity.

The Role

You will lead and evolve Enteractive’s global IT function, overseeing both strategic direction and day‑to‑day operations. This includes ownership of our Microsoft Azure environment, office and cloud infrastructure, cybersecurity posture, and IT support across multiple time zones.

This role requires a leader who is as comfortable designing long‑term roadmaps as they are rolling up their sleeves to solve complex technical challenges. You will be the guardian of our infrastructure, the driver of our cybersecurity maturity, and the backbone of our operational stability.

Key Responsibilities

Infrastructure & Cloud Leadership

• Own, manage, and continuously evolve our Azure cloud infrastructure, ensuring security, scalability, and resilience.

• Oversee and maintain office IT infrastructure across Malta and the US, ensuring seamless operations.

IT Operations Management

• Lead day‑to‑day IT support for onsite and remote teams, ensuring high service levels and rapid issue resolution.

• Act as the final escalation point for complex technical incidents and operational challenges.

Cybersecurity Ownership

• Design, implement, and drive cybersecurity initiatives, including:

  • Security policies and governance

  • Threat monitoring and detection

  • Incident response and recovery

  • Compliance best practices

• Ensure our cloud and on‑prem environments meet modern security standards.

Governance, Processes & Documentation

• Define and implement IT policies, standards, and documentation.

• Oversee identity and access management, including Azure AD / Entra ID, RBAC, and managed identities.

• Support onboarding and offboarding processes to ensure secure and efficient user lifecycle management.

Strategic Leadership

• Balance long‑term planning with operational execution.

• Collaborate with senior leadership to align IT strategy with business goals.

• Identify opportunities to improve efficiency, security, and scalability across the organisation.

Required Skills & Experience

• Proven experience in a senior IT leadership role (Head of IT, IT Manager, or similar).

• Extensive hands-on experience with Microsoft Azure in production environments.

• Strong expertise in Azure AD / Entra ID, RBAC, managed identities, and identity governance.

• Demonstrated experience securing cloud environments, ideally within Azure ecosystems.

• Ability to operate at both strategic and operational levels.

• Exposure to DevOps practices is considered an advantage.

• Minimum 3 years in a similar leadership role.

• Excellent communication skills in written and spoken English.

• A proactive, accountable, and solution‑oriented mindset.

Perks & Benefits

We believe people perform at their best when they feel supported, valued, and empowered. At Enteractive, you will enjoy:

Work Environment & Culture

• A key leadership role in a dynamic, established company entering an exciting scale‑up phase.

• A people‑first culture built on our core values: Care, Improve, Dare.

• A collaborative environment where your expertise truly shapes the future of our tech landscape.

Benefits

• All the equipment and tools you need to excel in your role.

• Breakfast and lunch prepared daily by our in‑house chef, plus unlimited coffee, tea, and snacks.

• A €250 annual allowance for therapy or counselling to support your mental well‑being.

• Comprehensive private health insurance, including in‑patient and out‑patient hospital coverage.

• Access to our chill room featuring a PlayStation, table soccer, and ping pong—perfect for recharging during the day.

• Opportunities for professional development, certifications, and upskilling.

• Occasional business trips to other offices or industry conferences.

• Regular Friday socials, team‑building events, and company‑wide celebrations.

If you are ready to lead a critical function, elevate our cybersecurity posture, and build a world‑class IT operation within a fast‑growing global company, we would love to hear from you.