We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚
We are looking for a Reactivation Sales Team Leader (Spanish) to join our Sales Team in Bucharest, Romania. We offer a full relocation package if you are not based in Romania.
You will be responsible for:
Identify recruitment needs and work closely with the TA team to identify and attract the best possible candidates. Educate TA locally on the desired markets on how to be as successful as possible in the desired regions. Conduct and participate in the whole hiring process including interviews. Help and support TA/ HR in the relocation processes if needed.
Leading by example and always putting your best foot forward. You'll be following and endorsing the company's Mission, Vision & Values. You'll look for solutions instead of problems and, most importantly, you are a company- superhero who goes above and beyond for this company to succeed and is always looking for ways to make it happen.
Training & Induction
Train new starters and make sure they have all the necessary knowledge to perform in the role long term. Identify knowledge gaps, upskill them where it's needed, and make sure that they get the best possible settings to succeed at Enteractive.
Coaching & Quality assurance
Listening to calls performed by agents. Share feedback and coach the agents to improve their quality. Assure that the calls are meeting the highest possible standards in terms of product knowledge, sales technique, effort, and professionalism. Also make sure that we always comply with our internal protocol, the license issuer guidelines, Responsible gambling, and GDPR.
KPIs and Sales targets
Meeting the set targets of the markets/ brands you are responsible for. Distribute them across your team(s), find solutions, and optimize our current process in order to meet the expectations. Contribute with calls and deposits if needed to meet targets. Perform 1 on 1 meetings with all your agents to follow up on their performance, set progress plans if needed and help them grow professionally at Enteractive. Report back on the progress to your Head of Sales and present action plans if requested.
What you’ll be doing:
- You will be responsible for leading a team of Reactivation Sales Agents making outbound calls (B2C) to inactive players.
- Setting targets for the market/s and for the agents on a monthly basis.
- Checking promotions/offers
- Hosting Start-Up Meeting
- Clearly communicating daily targets and action plan
- Understanding available leads
- Organization of the team (inbound and leads schedule)
- Assisting with delivery of training new hires with topics including Casino, Sportsbook and Responsible Gambling, the introduction of Reactivation Sales Playbook
- Understanding players' needs and expectations as well as your teams'.
- Promoting current bonus campaigns, if applicable.
- Introducing new games, features, payment methods, and any other relevant updates on iGaming platforms.
- Reaching the goals and targets set together with the Head of Sales.
- Guiding players through the website, if necessary.
- You will be responsible for recruiting and building a team.
- You will work on a full-time basis, 40 hours a week, from 4:00 pm until 00:00 am or 5:00 pm until 01:00 am with one one-hour break. The normal working hours can change from time to time, depending on specific markets and time zones (LATAM).
What you bring:
- You are a Spanish native speaker & have a conversational level of English.
- You have the right to work in the European Union,
- Would be a plus if you can speak another language such as: Romanian.
- You have at least 2 years of experience in a leading role.
- You are natural at engaging and leading conversations.
- You have experience in the iGaming industry.
- You have sales capabilities and the ability to develop new sales agents
- Experience in leading teams into prosperity.
What we offer:
- Guaranteed salary with bonus structure added on top
- Monday to Friday schedule. Free transport is offered for late night.
- A relocation package which includes the flight paid upfront, a taxi from Bucharest airport, and 2 weeks accommodation paid for.
- Meal vouchers and daily lunch are provided by the company every working day Monday to Friday, except Public Holidays.
- Sales competitions with cool prizes, Friday Socials, and team-building events.
- Learning and development support and growth opportunities.
- Private healthcare insurance.
- An opportunity to join a well-established company in the iGaming industry.
Working at Enteractive means being part of a team with more than 26 nationalities in 3 locations: Malta, Romania and the US. Being in business for more than 10 years, we are now in an exciting scale-up phase, because of all the great talented people we have with us. We always strive to be better, working hard while enjoying a good portion of fun and competition! 👑
Challenge yourself, set your goals – smash those goals and you’ll see the rewards.⚡
To learn more about Enteractive visit our career site, Facebook, Instagram and LinkedIn. Check out our Bucharest video for more info about Romania